Privacy policy
Effective date: September 10, 2026
EXDELAG provides local pickup and delivery services in Edmonton, Alberta, and surrounding areas. We respect your privacy and are committed to handling your personal information responsibly and transparently in accordance with applicable privacy laws in Alberta, Canada.
Information we collect
To provide quotes, coordinate dispatches, and complete deliveries, we may collect the following details:
- Contact information: name, email address, and phone number.
- Service details: pickup and drop-off addresses, preferred delivery date and time frames, item descriptions, and photos of items.
- Location and access details: flight of stairs, elevator access, parking notes, or long carry conditions.
- Communications: service notes, inquiries, and customer feedback.
How we use information
We use the information we collect to:
- Prepare accurate service estimates and respond to inquiries.
- Schedule, route, and complete pickup and delivery requests.
- Provide operational customer support and service updates.
- Maintain safety, prevent fraud, and satisfy legal obligations in Alberta.
How information is shared
We do not sell your personal information. Your details are shared only under specific circumstances:
- With trusted service providers or subcontractors strictly when needed to perform services or fulfill technical infrastructure requirements.
- When required by law, regulation, search warrant, subpoena, or court order.
Retention and security
We retain personal information only as long as necessary to fulfill service agreements, manage client records, and comply with statutory requirements. We maintain reasonable organizational and technical safeguards designed to protect personal data against unauthorized access, loss, or misuse.
Your privacy rights
Subject to applicable Alberta privacy legislation, you have the right to request access to your personal information, request corrections to inaccurate details, ask for deletion where legally permitted, or withdraw consent for non-essential processing.
Third-party platforms
If you connect with us through third-party platforms, such as Meta or Facebook lead forms, those platforms govern your data under their respective privacy policies until the information is transferred to our custody.
Contact and governing law
This privacy policy is governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein. For any questions, updates, or privacy-related requests, please submit an inquiry through our Contact page on exdelag.ca.